Please read these Paperless Terms and Conditions thoroughly. You have indicated your desire to receive and sign the forms relating to your insurance transaction or claim electronically through electronic format. These Paperless Terms and Conditions apply to those forms, disclosures, notices or other documents that may be given to you and in some cases signed and returned to us as part of your insurance policy transaction or claim. By agreeing to these Paperless Terms and Conditions, you are agreeing that you have the authority to receive these documents electronically on behalf of all insureds under your policy. Moreover, you also understand and agree that Liberty Mutual may provide to you in electronic format only, including but not limited to policy documents, notices, billing documents, endorsements, changes to your policy(s) and any other information relating to your insurance policy(s) that would otherwise be mailed to you. It is your responsibility to periodically logon to eService and check for delivery of new documents.
The words "we," "us," and "our" means Liberty Mutual Insurance Company or its affiliates or subsidiaries. The words "you" and "your" means you the individual(s) who desires to transact business or process a claim electronically and those who would otherwise sign documents relating to your policy.
By enrolling in and/or using Liberty Mutual eService, you agree to the following terms and conditions so please read them carefully.
- Method of Providing Communications to You in Electronic Form. All communications that we provide to you in electronic form will be provided either (1) via e-mail; or (2) by accessing your Liberty Mutual eService account. You will need a username and password that you created to access this website.
- How to Withdraw Consent. You may withdraw your consent to transact business electronically by indicating your preference in your Liberty Mutual eService account or when speaking with a Customer Service Representative. At our option, we may treat your provision of an invalid email address or the subsequent malfunction of a previously valid address as a withdrawal of your consent to receive electronic communications. We will not impose any fee to process the withdrawal of your consent to transact business electronically. If, however, a discount is given now or in the future for conducting business electronically, a withdrawal of consent could result in the removal of any such discount. A withdrawal of your consent to transact business electronically will be effective only after we have had a reasonable period of time to process your request.
- How to Update Your Records. It is your responsibility to provide us with true, accurate and complete e-mail address, contact, and other information related to these Paperless Terms and Conditions and your Insurance policies, and to maintain and update promptly any changes in this information. You can update your information (such as your e-mail address) by logging into Liberty Mutual eService, which is accessible through www.libertymutual.com.
- Hardware and Software Requirements. In order to access, view, sign and retain electronic communications that we make available to you, you must: have a device that will connect to the Internet, access to an e-mail account and access to an internet browser. Access to Adobe products will not be required to electronically sign forms but may be necessary to view, download, or print documents. You also must be able to view the disclosures on your device and have sufficient electronic storage capacity on your computer's hard drive or other data storage unit. We will update you if there are any changes to the hardware or software requirements that could impact your receiving or signing such communications
- Requesting Paper Copies. You can obtain a paper copy of any communication we provide to you electronically by printing it yourself or by requesting that we mail you a paper copy. Requests for paper copies must be made within a reasonable time after we first provided the electronic communication to you. To request a paper copy, contact a Customer Service Representative. There is no charge associated with requesting a paper copy of a communication we sent you electronically. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any communication that you have authorized us to provide electronically.
- Mandatory Paper Copies of Electronic Communications. We will not send you a paper copy of electronic communications unless you request it, we otherwise deem it appropriate to do so, or in some instances where we are required by law to send paper copies of documents. While you may elect to receive electronic communications from us, depending on state law, there may be documents and communications that we will provide to you in paper form.
- Communications in Writing. All communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of all electronic communications, these Paperless Terms and Conditions, and any other document that is important to you.
- Law. You acknowledge and agree that your consent to transact electronic business is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and your state's UETA law as applicable.
- Termination Changes. We reserve the right, in our sole discretion, to discontinue any provision of your electronic communications, or to terminate or change the terms and conditions on which we provide electronic communications or transact business electronically. We will provide you with notice of any such termination or change if required by law.
- Confirmation. You will receive a confirmation email from us once you consent to transacting business electronically with us. You should contact us if you do not receive this confirmation email within 5 business days.
By enrolling in and/or using Liberty Mutual eService, you are agreeing to these Paperless Terms and Conditions and you are confirming that you are able to receive the communications pursuant to the hardware and software requirements noted above. If you wish to discuss Paperless features in more detail, please visit our website or contact a Customer Service Representative.